Article by Bharat Bedi, Global Head of Business, Systems Integrators, SolarWinds.
Digital transformation is the latest buzzword companies have adopted to promote what they are doing in this space.
Businesses can fit most IT projects under digital transformation (also known as DX), but the term is much more nuanced than you might expect. Digital transformation is essentially about projects that bring digital solutions and connect them to the IT environment to:
- Create digital services and experiences for end users. For example, this might mean coming up with apps that increase customer satisfaction, increase revenue, and give you a competitive edge.
- Integrate and adopt next-generation tools to consolidate existing systems and deliver better insights.
- Add more intelligence and analytics to your existing systems to help your team make better, more informed business decisions.
- Make operations more agile.
Push to DX
Bharat Bedi, Global Head of Systems Integrator Business at SolarWinds, says there are several different factors accelerating DX. The first is the adoption of future-ready technologies such as 5G and the Internet of Things (IoT). The pandemic has also had a big impact. As a result, many businesses that were previously considered “nice to have” suddenly need the initiative. The companies that are able to adapt quickly to lockdowns and continue to operate are those that were already far along their digital journey. Industrial automation, contactless payments, digital retail, remote work infrastructure, and digital classrooms are examples of how digital transformation has impacted entire industries.
Aside from the pandemic, the possibilities associated with advances in affordable technology have us all impatient. increase. result? I lost a customer. The same applies to other sectors. For example, most banks have online banking services or apps that provide automated services without the need to visit a branch. Banks that can provide secure and seamless 24/7 service with minimal interruptions and downtime have a clear and distinct competitive advantage.
Hyperscalers and artificial intelligence (AI) are game changers for enterprises to accelerate this journey. From fast setup times to flexibility to scale up or down depending on business needs, hyperscalers and AI are a good fit for his IT and finance leader in the enterprise. These systems not only enable teams to process vast amounts of data from all digital sources, but also enable AI engines to make sense of this data, allowing teams to make informed decisions. You can make business decisions.
Challenge to DX
1) “The greatness of DX comes with a lot of technology”
What is often forgotten is the number of technologies that accompany a DX project. In today’s day and age, with new disruptive technologies being announced almost every month, it’s not easy for a company to narrow down the technology it needs to advance his DX journey. IT teams need to keep a bird’s eye view of technologies such as machine learning, IoT, big data and analytics, hybrid and multicloud, AI, and their role in an organization’s digital transformation strategy.
With new technology comes additional complexity. While the above technologies solve a set of problems, businesses cannot send everything to the cloud for security and compliance reasons. Hybrid cloud is the solution, but management and monitoring are another challenge. Finding the root cause of a “system down” incident requires specialized, subject matter expertise.
Especially in today’s fragmented environment.
3) skill set
IT leaders spend a lot of time choosing the best and most optimized technology. Acquiring skill sets is also difficult for both employers and employees. Who should I invest in? How much should I invest? How can we fill positions while employees learn new skill sets? How can we keep older employees with new skills? It’s a constant headache for IT and HR departments.
4) Number of vendors
Adopting more advanced technology also means adding vendors. Rethinking, adding, integrating, and optimizing existing systems and apps. Co-hosting or co-locating hardware. Adopting a cloud strategy also means doing a lot of research and difficult decisions between performance and cost.
Bedi says he has worked with over a dozen vendors at the IT operations management layer and has seen enterprise companies with global and fragmented environments. Between observing, automating, correcting and visualizing, he has over 40 vendors available in addition to native vendor tools. In addition to the above, there are many other factors to consider such as security, time, etc.
There are many considerations for IT leaders, including time to market, cost, and in-house versus outsourcing.
One way to think about DX is to see it not as a single project, but as an endless game (cycle). DX requires IT leaders to continuously learn about digital trends and the technologies that support them, and to implement and manage these technologies. An IT leader has to deal with her dual personas that are demanding. Consumers who want more and business leaders who want to deliver more in less time. Given these demands, it’s become imperative to start your journey to DX. Managing complex environments and fragmented technology should not be an afterthought. It should be a central part of this journey. A platform approach helps the company tackle ever-changing technology and his cyclical DX journey.
Designed to help monitor, automate, remediate, and visualize, our integrated platform greatly simplifies the work of IT operations teams. Especially when you get all this from a single vendor with a long history of making software easy to use and easy to integrate. , can be implemented flexibly. Investing in platforms built to integrate with legacy, existing, and future technologies, rather than products, is key to empowering the IT leader on her ongoing DX journey.
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A Basic Guide to Digital Transformation with SolarWinds
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