requested by the federal government Optus Paying out new passports for customers caught in a phone company data breach as the prime minister warned of a review of the law on how companies collect personal information.
Foreign Minister Penny Wong sent a letter to Optus expressing concern about criminals misusing data collected in cyber-hacks, calling for victims and taxpayers to pay for the replacement of compromised documents. There is no reason,” he said.
The government is working with financial regulators to prevent potential fraud and is considering replacing Medicare numbers. Responses to the release of up to 10 million accounts are spread across more and more departments.
“The government expects Optus to do everything within its means to support affected customers,” Anthony Albanese told parliament on Wednesday.
“After 10 years of inaction to manage the vast amount of data companies have collected about Australians, and the clear consequences if companies fail to manage the data properly. , it is clear that we need better domestic legislation.”
Albanese said the opposition had asked the government to waive fees and expedite applications for customers needing new passports. He said the government had asked his Optus to cover the costs.
“We believe Optus should pay, not the taxpayer,” Albanese said.
Wong wrote to Optus CEO Kelly Bayer Rosmarin, asking the company to pay for the new passport.
“As you can imagine, this momentous incident puts the personal information of current and former mutual customers of Australian Passport Office and Optus at risk of being misused by criminals,” Wong wrote.
“Please confirm as soon as possible that Optus will cover the passport application costs for customers affected by this breach, whose passport information has been disclosed, and who have elected to replace their current valid passports.”
I reached out to Optus for comment. Wong’s office was asked what action Australians seeking new passports should take and whether their applications would be expedited.
Optus parent company Singtel said Wednesday that it “deeply apologizes to everyone affected by the data theft at its subsidiary Optus.”
“Singtel’s management and board of directors take this incident very seriously and are working closely with Optus to address the complex matter holistically,” the company said in a statement. “We have provided maximum support [CEO] Kelly and Optus management committed to minimizing customer inconvenience and risks.
Some state governments offered to replace the driver’s license free. They also say Optus should pick up the tab.
On Tuesday, NSW Minister of Customer Service Victor Dominero said:I strongly recommend itA customer has been notified by Optus that their driver’s license details have been compromised in order to apply for a replacement.
But on Wednesday, a department spokesperson said: Most customers do not need a new license or card number. Customers who receive a license replacement notification from Optus may immediately replace their license. ”
“Replacing a driver’s license in NSW provides the customer with a new card number and protects them from fraudulent DVS checks using information from the old card,” the NSW Department said.
Federal sources had flagged news from Home Secretary Claire O’Neill about the federal plan. I asked O’Neill to detail exactly what he was doing.
Albanese on Wednesday flagged further measures regarding data retention and storage, including strengthening privacy laws with a privacy law review.
“We are committed to protecting the personal information of Australians,” the Prime Minister said. “We are working on this issue, we know it needs to be addressed and we know this is an absolute priority for Australians.”
The government’s response involves the departments of Home Affairs, Cybersecurity, Attorney General, Telecommunications, Health, Foreign Affairs and Finance.
Federal Health Minister Mark Butler told ABC Radio that his department is “looking very closely” at whether new Medicare numbers need to be issued.
Treasurer Jim Chalmers said financial regulators are working with Optus to limit the potential for fraud. Phone companies share data with banks to allow better monitoring of accounts, he said.
Mr Chalmers said he had met with the Australian Competition and Consumer Commission (ACCC) to ensure that it would be able to increase scrutiny of transactions “with appropriate safeguards in place to ensure a safe and secure relationship between Optus and regulated financial institutions.” We discussed sharing data with
“Financial institutions can play a very important role here if they can use their data to find the best way to protect their customers from the greatest risks,” he said of Canberra. told reporters.
Concerns spread in the stock market that customer data could be misused, and the Australian Securities and Investments Commission (Asic) has instructed stockbrokers, through the onboarding process and changes to customer account details, to “ensure that customers Pay particular attention to verifying and managing information.”
To reduce the risk of fraud, Asic encouraged brokers to verify clients using two-factor authentication and match IP addresses with those on record.
Asic’s memorandum is very similar to warnings issued to banks, insurers and superfunds on Tuesday, prompting Australia’s prudential regulators to immediately “strengthen controls over risky processes and transactions. ‘ urged.
Anthony Albanese says “Optus should pay” for new passports for data breach victims.Optus
Source link Anthony Albanese says “Optus should pay” for new passports for data breach victims.Optus