How Cloud Telephony Adds So Much to Microsoft Teams

Towards the end of the year, there are certainly cases where almost every CIO and IT manager in the world will be given the title of “familiar with IT management of remote workers”, but in fact, tackle these challenges alone. There is no company that can do it.

Organizations and their teams continue to drive their business from different devices and locations through different platforms and services.

Solutions such as Microsoft Teams have benefited communication and collaboration between employees, partners, and customers. These solutions help provide a consistent yet flexible experience for all users.

Teams are often considered an internal communication tool, but many organizations miss the benefits of using them for external communication, such as telephone calls. Cloud telephony can be easily integrated into a remote work environment, eliminating the need for on-premises PBX equipment.

Teams supports cloud telephony. This means that organizations and their employees can make and receive calls through their existing (or new) phone numbers through their devices, wherever they are. All employees must have a Microsoft Phone System license and a connection to the public switched telephone network (PTSN).

Organizations that aim to set up cloud telephony capabilities in teams often need help because the process is often complex.

This can be useful to third-party managed service providers with cloud telephony expertise. LoopUp is one of these providers and uses Direct Routing to connect Teams users to the global voice network.

Direct routing connects the Microsoft Phone System to the PSTN to deliver calls through existing or new telephony providers.

Direct routing offers greater geographic coverage, flexibility, support, and lower rates than Microsoft’s proprietary calling plans.

By working with managed service providers that offer global support and infrastructure, MS voice expertise, and premium voice networks, organizations can deploy faster, with less risk, and IT teams. You can reduce the pressure on.

And, of course, employees appreciate more flexible work options without being tied to on-premises desk phones.

There is no doubt that there are many questions about how cloud telephony works through Microsoft Teams. Questions include the following:

  • What is Cloud Telephony?
  • What are the benefits for users and businesses?
  • How does your organization implement cloud telephony in Microsoft Teams?

LoopUp answers all these questions. Add Cloud Telephony to Microsoft TeamsA white paper that explains the basics and benefits to the reader.

Here’s how to use cloud telephony to enhance your business with Microsoft Teams: Download the white paper now.

How Cloud Telephony Adds So Much to Microsoft Teams

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