IDC Announces Key Technology Investment Trends for Future Enterprises

International Data Corporation (IDC) has announced its 2021 IT outlook, with top trends and guidance for companies preparing for The Next Normal.

Recent IDC data show that real-world market performance is stronger than that suggested by research and market indicators, primarily due to cloud and remotework support, especially in the United States.

Investment in service providers to meet the demand for cloud and digital services is stable compared to other sectors, remote work / learning increases PC volume and focuses on annual security I am.

“Overall information and communication technology (ICT) spending is expected to reach a compound annual growth rate (CAGR) of 5% by 2024. Total IT spending will see a shallower V-shaped decline this year. Total IT spending will drop to a growth rate of about 1% this year, which is far stronger than the 3% drop expected earlier this year, “said IDC President Crawford del Prete. I am.

A recent IDC survey showed that 42% of technology decision makers plan to invest in technology to bridge the digital transformation gap.

“The pandemic has created a business need to increase investment in technology and accelerate the timetable for digital transformation,” adds Meredith Hollen, Chief Research Officer at IDC.

“What we are learning is that many of these initiatives, which began as a way to mitigate the economic impact of COVID-19, have become permanent roadmap requirements for future business success in the digital economy. It means that it is. “

IDC’s Future Enterprise outlook is three comprehensive ways to link technology investments directly to digital transformation efforts, create digital parity for the entire employee, design for new customer demands, and accelerate automation initiatives. Identifying initiatives.

Creating digital parity

Prior to the pandemic, organizations averaged only 14% of their employees working from home. That percentage has increased dramatically to 45%, and many organizations expect telecommuting employees to continue to make up the majority of their workforce. Supporting hybrid employees and ensuring that remote and teleworkers have the same set of connectivity and productivity tools as employees in the office is critical to long-term success.

Forecast: By 2023, 75% of G2000 promises to provide technical equivalence to a hybrid workforce by design, not by situation, and allow them to work together in real time separately.

Forecast: By 2022, another $ 2 billion will be spent on desktops and workspaces as a service by G2000. This is because 75% of them embed employee home networks / workspaces as part of an enhanced enterprise environment.

Designed to meet new customer requirements

According to IDC’s recent US consumer survey, nearly half (47.6%) of all US consumers are “extremely concerned” about their personal health because they are associated with the COVID-19 virus. This safety concern has spurred many companies to create new contactless consumer experiences, including curbside pickups. Companies will also invest in contactless process automation design and user interface requirements with a focus on voice-based experiences and self-service options via mobile apps.

Forecast: By 2023, 75% of grocery e-commerce orders will be received at curbside or in-store, increasing investment in onsite or nearby microfulfillment centers by 35%.

Forecast: By 2021, 40% of development activities will change design and user interface priorities to support automation of contactless processes.

Accelerate automation initiatives

Enterprises will increasingly adopt automated IT operations practices to support the larger scale needed for digitally driven enterprises. Robotic process automation (RPA), robotics, and artificial intelligence (AI) technologies play a more important role in labor automation, but the ongoing focus on autonomous operations is on digital engineering organizations and digital operations technologies. Promote investment.

Prediction: By 2022, 45% of repetitive tasks will be automated and / or scaled up using “digital colleagues” with AI, robotics, and RPA.

Forecast: By 2023, 75% of Global 2000 IT organizations will adopt automated operational practices to transform their IT staff to support unprecedented scale.

Impact of COVID-19 on industry

The COVID-19 pandemic creates a situation specific to a particular industry, such as healthcare, hospitality, retail, and small and medium-sized enterprises (SMBs), and requires rethinking how to use technology to engage with customers.

Healthcare: Telemedicine will continue to be a permanent facility. Nearly one-third of consumers are interested in using telemedicine options after a pandemic, and healthcare providers are projected to increase their spending on connected health technology by 70% by 2023.

Hospitality: Despite being an industry known for people-based services, 85% of hospitality brands will implement self-service technology by 2021 to change the way they interact with guests.

Restaurants: Restaurants have been hit hard by the pandemic, and many inevitably turn to home delivery. After the pandemic, 30% of restaurants using third-party delivery platforms will roll out native delivery options to eliminate third-party fees and increase profits by 25%.

Retail: Contactless payments are increasingly being adopted during pandemics, and the customer experience is now considered essential, with 85% of retailers offering at least two contactless payment options by 2023. It will be like.

SMB: At least 30% of SMBs will fail by 2021 and lead to a new wave of ecosystem-first destroyers leveraging microbusinesses by 2023. These micro-businesses will be a single employee who harnesses the power of digital platforms to acquire and perform jobs.

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