Online shoppers who left their cart due to high shipping costs

According to a new study commissioned by HUBBED, 90% of online shoppers have abandoned their carts due to high shipping costs, and 64% said lack of security is preventing them from making purchases.

Australians’ appetite for online sales is on the rise, with online retail value reaching nearly $56 billion in the last 12 months to May, accounting for an estimated 14.7% of the country’s total retail transactions, according to HUBBED. I’m here.

The study reveals that Christmas is the most popular time for online shopping around Christmas, with the second highest sales at the end of the fiscal year. This is followed by Click Frenzy and Black Friday Sale.

But returns are also a factor, given that nearly three-quarters (71%) of shoppers say they have returned an item they purchased online.

HUBBED founder and CEO David McLean said the numbers are generally positive, but they also highlight missed sales opportunities.

“Consumers want more convenient, safer and sustainable delivery and return options. The message for retailers is clear: they want to improve the customer experience, eliminate cart abandonment and generate repeat purchases. If so, we need to give consumers more choice and control,” he says.

“Normally, there are about eight ways a consumer can pay online. But most retailers only offer two ways to deliver and return goods: fast or slow. It’s time for all retailers, large and small, to offer more nuanced and sophisticated shipping options that exceed customer expectations.”

According to the company, its innovative Pick Up Drop Off (PUDO) model offers retailers, carriers and consumers an alternative to the costly and environmentally unfriendly traditional home delivery model. Its proprietary technology is customer agnostic and integrates with carriers, aggregators, marketplaces and other e-commerce platforms.

According to HUBBED, the PUDO network will allow customers to pick up their parcels from more than 2,200 conveniently located designated pickup locations nationwide, including outlets such as local BP service stations, National Storage and independent retailers. I can do it.

According to the company, 68% of people said it would be much more convenient to pick up their packages at a time closer to their home, and 61% returned their purchases via PUDO points rather than waiting for a return. says he likes it. Courier (22%) or pick-up (17%).

“We are committed to leveling the playing field between pure e-commerce sites and brick-and-mortar competitors by making omnichannel click-and-collect accessible to everyone. “I’m sorry,” says McLean.

“Retailers are missing out on sales opportunities because consumers feel they don’t have a safe place to deliver their parcels at home, and if they can’t sign, consumers aren’t making as many purchases. .”

McLean said the PUDO network solves this problem because the company is local and consumers can trust that their parcels will be safely stored on their behalf.

“The retail industry has evolved quite a bit when it comes to how customers pay for their purchases. Now we have to address the other options customers have at checkout. Do you want it delivered and how can you return it,” he says.

HUBBED’s consumer collection network is utilized by major local and global carriers including Couriers Please, DHL, eBay, FedEx, Sendle, TOLL, TNT and UPS.