Patients and doctors in focus

Adapting to the urgent needs of patients at the start of the pandemic has forced the healthcare industry to accelerate its journey of innovation. This journey can be seen through short-term adjustments and long-term transformation.

Healthcare institutions go through a short phase and adopt solutions focused on addressing patient needs. This focus on technology has rekindled interest from healthcare organizations looking at ways to leverage innovation to mitigate operational risk and provide better long-term care.

In doing so, it is essential to ensure that these optimizations benefit patients and practitioners equally. Ultimately, we can only meet the ongoing needs and expectations of patients by improving the working conditions of practitioners and bringing about more adaptive processes and technologies and new efficiencies.

AI-powered technology helps doctors improve their working conditions. One of our recent studies shows that Australian doctors have already spent half their time on clinical documentation, causing high levels of mental health problems in the medical community. In fact, another study shows that Australian doctors show high levels of emotional malaise (32%) and sarcasm (35%), the main factors being work-life imbalances and overwork. With many AI-powered ambient technologies hosted in the cloud, providers can now complete documents from any device and in any context.

Patient’s evolving expectations

As the pandemic began, everyday interactions quickly moved to digital platforms. Therefore, when the federal government added telemedicine to Medicare’s rebate list, patients immediately adopted it. In fact, during a local coronavirus pandemic, one in six adults used telemedicine to replace face-to-face appointments. Pandemics are accelerating the emergence of “digital patients” and raising expectations for future innovations in healthcare.

Consumer applications and services have set the standard for convenience and user experience. Patients will want to work on healthcare applications in a similar way. That means it should be easy, convenient, and fast with immediate access to online bookings and reminders, visibility into latency, and access to clinical results. Patients now consider these factors to be central to their medical experience, adding a new dimension to their physician-patient relationship.

These features mean increased transparency and visibility, along with easy access to medical records, treatment options, and updated healthcare delivery obligations, reduce patient frustration, and reach practitioners and broader systems. You can increase your confidence and improve the quality of your care.

Health tracking devices also help physicians remotely monitor the patient’s condition, as providing remote care has become a preferred option for more patients. The relationship between doctors and patients is changing, and patients are increasingly willing to bring interesting insights into their health. These devices are one way to engage patients in their own health care.

However, while innovation needs to be aimed at directly addressing the needs of patients, it can improve difficult working conditions, provide the best possible care, and ultimately benefit patients. In order to do so, the efficiency of practitioners also needs to be increased.

A healthier doctor for healthier patients

The pandemic has raised patient expectations for empathy and involvement from physicians. However, this can be difficult to do, especially during remote or virtual visits, and practitioners need help. New technologies will help.

For example, environmental technologies such as AI-powered speech recognition can automatically capture and document physician-patient interactions and update medical records. In this way, these technologies remove a wide range of administrative burdens and enable greater connectivity between patients and healthcare providers. Consider that taking notes on a computer while the patient is in the room has always created an emotional (physical) barrier between the doctor and the patient. These barriers only increase with remote counseling, which does not allow physicians to read body language and influence engagement.

In difficult situations that put more pressure on physicians, finding innovative ways to reduce the administrative burden seems to be one of the obvious means of optimizing physician workload and ensuring mental health. It seems.

While it is imperative that healthcare organizations optimize how they interact with patients through technology, it is just as important to consider solutions that support practitioners in their duty of care. The industry’s digital transformation needs to be centered around both physicians and patients to ensure that it benefits the entire ecosystem.

Image Caption: Michael Clark is Senior Vice President of Healthcare at Nuance Communications.

Patients and doctors in focus

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