Passengers who paid up to $ 2,500 for Virgin Australia Business Class seats blew up the airline with “simplified” meals served on board.
A person shared a photo of a soft drink and a two-minute noodle cup on Facebook.
“Two courses offered in Virginia today: Course 1-Red Wine, Coke No Sugar, Snack Bar. Course 2-Great Noodles,” they captioned on a social media post.
Another passenger shared an image of a similar in-flight experience with the same instant noodle cup and red wine and some water.
“So this is a version of Virgin’s business class fare ….. a good flight ????” They wrote next to the photo.
Customers on a four-hour domestic business class flight from Perth to Brisbane have branded their meals “unacceptable.”
“On Wednesday, I flew from Perth to BME Business Class at @Virgin Australia. It was a lunchtime flight. I was hungry and expected a reasonable lunch,” he wrote on Twitter.
“Disappointingly, I was offered a great noodle cup. These are 80 cents at Coles. This is unacceptable at the price I paid.”
In a direct Twitter reply, the airline said it “simplified” in-flight catering during the coronavirus pandemic.
However, during the pandemic, the reaction with customers who claimed to have better meals on other economy class flights was unsuccessful.
“Simplified! It’s kind of like not minding! During Covid, I flew with many airlines but still had either fresh sandwiches, fruits, or hot pies. “They write. “It’s economical with other airlines. It’s not business class. It wasn’t an annoying token gesture. There’s nothing better than that.”
Virgin Australia said in another statement that these meals are a way to limit the interaction between crew and passengers.
“Customer safety and well-being have always been a top priority, and we have taken various safety measures throughout the customer journey to minimize the risks associated with COVID-19, including limited in-flight service. “I will,” said a spokeswoman.
“This service includes snacks and drinks for all guests in both cabins and is designed to minimize contact between guests and the crew.
“As travel demand begins to grow, we continue to prioritize the safety and well-being of our guests and crew while exploring the possibility of offering in-flight business class. We will soon provide our customers with this limited business class service. I am looking forward to providing it.
“We are also rethinking that the onboard catering offering will be longer-term and look forward to developing new experiences that meet the needs of our customers.”
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