What we know about the Optus hack so far

No. Optus said it would reach out to “high-risk” people first and then contact all affected users. You have to go through millions of customer records to determine who stole what information.

I’m not currently an Optus customer, but I used to be. Is it safe?

Unfortunately no. The breach affected not only current customers, but past customers as well. There is no information yet on how far back the hackers went.


Where is the stolen information published?

Not what we know. In situations like this, it’s common for companies to get ransom demands before the information is made public, but again, there’s no evidence that this actually happened.

Where do hackers come from?

An early indication by Optus is that the hacker or group is based overseas, but not in China.

I use Amaysim, another telco owned by Optus or using Optus’ enterprise services. Am I in danger?

No. Optus said Amaysim’s data was not compromised. And for our wholesale, satellite and enterprise users, “This cyberattack does not affect the platforms or services that support them. Optus services can be safely used and operated as normal.”

Are Optus broadband and cellular networks up and running?

Yes, these systems are still online and working fine. The company says they are not compromised and there is no danger in using them.

I want to contact Optus for help or more information.

The company warns that wait times may be longer than usual due to the attack, but users should contact Optus via the My Optus app or call 133 937. Businesses can call 133 343.

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What we know about the Optus hack so far

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