How Integrating Digital Experience Management and AIOps into SD-WAN Improves IT and User Experience

As businesses increasingly expand into remote and hybrid workspaces, pressure is placed on organizations to strengthen their security posture with robust cybersecurity measures that protect against emerging threats wherever employees are located. facing With an increasing number of employees working outside the traditional office environment, outside the corporate firewall, a software-defined wide area network (SD-WAN) has become the most important requirement to secure the network. Emerging as one of protection.

SD-WAN powers your business with consistent and reliable connectivity. Whether connecting users to the cloud, other offices, employee locations, or data centers, SD-WAN is a critical tool for businesses that want to compete in the digital marketplace. However, savvy business leaders recognize the limitations of SD-WAN alone, so it’s important for organizations to consider how best to optimize their deployments and reap the benefits.

Networks continue to grow in size and complexity as network perimeters expand with each new user, device, and location. At the same time, IT teams are increasingly reaching their limits when it comes to effectively monitoring and managing an organization’s network. This challenge is exacerbated by a growing skills gap and workforce shortage among cybersecurity professionals.

Enterprises are increasingly looking for alternative ways to better optimize cybersecurity solutions such as SD-WAN to provide higher levels of protection. In many cases, this solution leverages artificial intelligence for IT operations (AIOps) and digital experience monitoring to optimize SD-WAN solutions to enhance connectivity and IT and user experience. . By leveraging artificial intelligence (AI) as part of SD-WAN solutions, enterprises can better identify challenges affecting their networks and their security with the support of AI technologies such as machine learning and automation. you will be able to deal with it.

A positive user experience is essential to business success. Redundancy can make employees frustrated by having to spend more time than necessary on certain tasks. This extends beyond day-to-day applications within your business to the connections you need to keep your employees engaged. When the system is slow or not working, the business user needs to open a ticket to her IT department to fix the problem she is facing. And until the problem is fixed, many people are unable to perform important tasks or complete their jobs. Overall, this not only leads to lower productivity, but it can also reduce the bottom line of your business.

Monitoring user experience is important so that IT teams can see when and where user experience is failing and take steps to mitigate it. But with IT teams increasingly short on time and resources, user experience can be forgotten, especially when there are other, more important issues that need attention.

Digital experience monitoring eliminates the need for IT teams to manually monitor user experiences. It leverages automation to provide insights especially related to application performance and network health metrics, making it easier for IT teams to identify potential problem areas impacting user access and experience. At the same time, AI is being fully leveraged to streamline operations and technology, reducing pressure on the human workforce and allowing other businesses to invest their time on her critical tasks. The same is true for SD-WAN.

Together with innovative support solutions such as AIOps and Digital Experience Monitoring, enterprises can enhance their SD-WAN capabilities without putting additional pressure on already overburdened IT teams. IT teams can harness the benefits of automation and AI through digital experience monitoring to get ahead of potential network problems. This also means that IT teams can identify potential issues as early as possible, helping reduce user access challenges and improve user experience and overall productivity for the wider business.